- What is included in our prices? Our prices include the services of a guide authorised by the Generalitat de Catalunya in the language requested by you, the organisation of the tour in accordance with your specific need and the necessary managements for its realisation. If the chosen tour includes the entrance to a monument, this entrance will also be included in the price. This will be detailed in the budget which will be sent to you. The prices also include VAT, according to that established in the Spanish legislation, and which in our case is 21%.
- What is NOT included in our prices? The transport and meals are not included in our prices. In our visit proposals you can see if transport is necessary or not. In the case it is necessary, remember we are guides and NOT chauffeurs. So, if you do not have transport available the transfers can be done in public or private transport, always with a professional driver. So if you need this service we will put you into contact with private transport companies that adapt to your requirements. Breakfasts, lunches, dinners or any other refreshment are not included in our visits. In the case of all-day visits, we can help you about the different restaurant options in the different destinations to be visited.
- How can you reserve a tour? If you find a tour of your interest, fill in the contact form giving us the maximum information about you and your interests: the date foreseen for the visit, how many people you are and in the case of being accompanied by children, their ages, in which language you want the tour, where you will be staying, etc. If you do not find a tour which adapts 100% to your interests, let us know and we will prepare a program to fit your needs. With all these details we will send you a budget. Once you have accepted this, you will be required to pay 10% of the total amount of our services plus the total amount of entrances included in the tour. Please, remember the 10% of the total of our services will not be refunded if you cancel the tour. The remainder should be paid 2 weeks before the day of the tour. In case you prefer to pay the total reservation amount at the confirmation time, please note that 10% of the total amount of our services will not be refunded in case of cancellation. To make the payment we will provide you with a bank account or a PayPal account for making the transfer
- What does it happen if you have to cancel the tour booked? If, for any reason, you have to cancel your reservation with us, we will refund the amount paid with some conditions:
- If the cancellation is produced with more than 14 days in advance, 10% of the total amount of our services will be charged as a cancellation fee and the rest will be refunded.
- If the cancellation is produced between 14 and 7 days before the tour, we will refund the amount paid except 25% of our services as cancellation fee.
- If the cancellation is produced between 7 days and 48 horas before the tour, we will charge the 50% of our services as cancellation fee
- If the cancellation is produced in the last 48 hours before the tour or the customer does not appear in the moment of the visit, the total amount will not be refunded.
- The amount of the tickets will be reimbursed according to the cancellation policy of each monument. Monument’s tickets won’t be returned when the cancellation takes place in the last 7 days before the tour or if the client does not appear for the visit.
